Once receiving the package, please check the amount and condition of the products contained in the box. If there's anything missing or incorrect, please drop us an email at support@sleekstrip within 7 days after you receive your package. Make sure to include your name, order number and date of purchase. Please include a picture of the products you receive. Once we verify your order and our warehouse’s packing record, we will resend you the correct product / missing product without any additional cost.

Our goal is to provide the best quality products to our customers. While we are constantly looking for ways to improve our quality control, there is still a small chance that some defective products might occur during the production process. To stand behind our products, iQOOL provides a 30-day limited product warranty which is non-transferable and covers only the products sold by our official website and our authorized partners. An original copy of the sales receipt or order confirmation is required for the warranty. Please note the limited warranty does not cover any of the following: Wear and tear of the product. Product that has been improperly altered or customized individually Product that has been repaired by an unauthorized service provider Damage caused by any misuse, lack of care, mishandling, accident Damage caused by use of the product other than for its intended purpose Damage to any third-party product To report defective production for replacement or refund, please contact support@sleekstrip.com within 30 days after you received the order (based on shipping company’s timestamp), along with the following information: Your full name, order email and order number Date of purchase, and date of receiving the order Picture/video describing the product issue Once we verify that the issue is covered under the warranty, we will send you a replacement with no additional cost.

If for any reason you are not satisfied with the product and want to request a refund, you can do so within 14 days after you receive the product (based on the shipping company’s timestamp). Refunds are only available if the product/packaging is in its original condition. Please contact support@sleekstrip.com within 14 days after you received the order (based on shipping company’s timestamp), along with the following information: Your full name, order email and order number Date of purchase, and date of receiving the order Reason for requesting a refund Pictures showing the condition of the product, packaging, and accessories. Once we acknowledge the request, we will send you instructions for shipping the product back to one of our receiving ends (Vancouver, Canada or Kaohsiung, Taiwan). Please note that: You are responsible for the full shipping cost for returning the product iQOOL Inc. is not responsible for any damage / loss of the product during shipping For any other product / order, once we receive the product, we will verify the condition of the product and then issue the refund. Please note that if there’s any missing parts, or packaging or product damage, we might not be able to give you a full refund. For shipping related questions, please contact us at support@sleekstrip.com. We are here to help! For sales inquiry, please contact us at sales@sleekstrip.com. Thank you!