FAQ – Sleekstrip

The 3M adhesive can be stuck securely onto metal, wood, rubber and plastics including soft TPU and hard plastic like PC (polycarbonate). For glass or silicon surfaces, please apply the auxillary film included in the package before you attach SleekGrip to help it adhere better. Please note that some delicate surfaces like leather, wooden material or phone skins/wrap, although SleekGrip can adhere to the surface, it might get damaged when removing SleekGrip.

We've tested SleekGrip on dozens of different wireless chargers and they all work perfectly fine. However, we cannot guarantee SleekGrip will work with every wireless charger on the market. Based on our tests, wireless charging works as long as SleekGrip is installed properly with the installation tool provided, which aligns SleekGrip to the side of the phone. Also, if your phone case is thicker than 3mm, the charging capacity may be affected depending on your wireless charger’s charging distance capabilities.

Please click here to complete the form for your customized SleekStrip. Once we receive the form and your design file, our team will contact you shortly. If you have any question, please email us at sales@sleekstrip.com
Here are the available base and strip colors for the customized SleekGrip are listed below.
Customized base choices: Gunmetal, Matte Black, Chrome, Gold, and Rose Gold
Customized strip choices: Black, Burgundy Red, Stone Blue, Green, and Navy Blue.

Once you have received the package, please check the amount and the condition of the products. If there's anything missing or incorrect product, please drop us an email at support@sleekstrip within 7 days from receiving your package. Make sure to include your name, order number, and the date of purchase. Please also include a picture of the products you receive. Once we verify your order and our warehouse’s packing record, we will resend you the correct product / missing product without any additional cost.

Our goal is to provide the best quality products to our customers. While we are constantly looking for ways to improve our quality control, there is still a small chance that some defective products might occur during the production process. To stand behind our products, iQOOL provides a 30-day limited product warranty which is non-transferable and covers only the products sold by our official website and our authorized partners. An original copy of the sales receipt or order confirmation is required for the warranty.

Please note the limited warranty does not cover any of the following:

Wear and tear of the product
Product that has been improperly altered or customized individually
Product that has been repaired by an unauthorized service provider
Damage caused by any misuse, lack of care, mishandling, accident
Damage caused by use of the product other than for its intended purpose
Damage to any third-party product

To report defective production for replacement or refund, please contact support@sleekstrip.com within 30 days from receiving the order (based on the shipping company’s timestamp), along with the following information:

Your full name
Order email
Order number
Date of purchase
Date of receiving the order
Picture/video describing the product issue

Once we verify that the issue is covered under the warranty, we will send you a replacement with no additional cost.

If for any reason you are not satisfied with the product and want to request a refund, you can do so within 14 days from receiving the product (based on the shipping company’s timestamp). Refunds are only available if the product/packaging is in its original condition. Please contact support@sleekstrip.com within 14 days after you received the order (based on shipping company’s timestamp), along with the following information:

Your full name
Order email
Order number
Date of purchase
Date of receiving the order
Reason for requesting a refund
Pictures showing the condition of the product, packaging, and accessories.

Once we acknowledge the request, we will send you instructions for shipping the product back to one of our receiving ends (Vancouver, Canada or Kaohsiung, Taiwan). However, please note that:

You are responsible for the full shipping cost for returning the product
iQOOL Inc. is not responsible for any damage / loss of the product during shipping

For any other product / order, once we receive the product, we will verify the condition of the product and then issue the refund. Please note that if there’s any missing parts, or packaging or product damage, we might not be able to give you a full refund.

For shipping related questions, please contact us at support@sleekstrip.com.
We are here to help! For sales inquiry, please contact us at sales@sleekstrip.com.
Thank you!